Privacy Policy

Last updated: September 2026

FulfilLink ("we", "us", or "our") operates the fulfillink.com website and provides ecommerce fulfillment services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and billing address when you create an account or contact us.
  • Order Information: Order details, product information, shipping addresses, and tracking data necessary to fulfill your orders.
  • Payment Information: We do not store full credit card numbers. Payments are processed through secure third-party payment processors.
  • Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
  • Communication Data: Records of your communications with our support team, including emails and chat logs.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our fulfillment services.
  • To process and fulfill your orders, including shipping and tracking.
  • To manage your account and authenticate your identity.
  • To communicate with you about your orders, account, and service updates.
  • To provide customer support and respond to your inquiries.
  • To detect, prevent, and address fraud, security issues, and abuse.
  • To comply with legal obligations and enforce our Terms of Service.
  • To analyze usage patterns and improve our website and services.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

4. Information Sharing

We may share your information with the following third parties:

  • Service Providers: Shipping carriers, payment processors, and logistics partners necessary to fulfill your orders.
  • Factory Partners: Product and order details shared with our manufacturing partners for sourcing and production.
  • Analytics Providers: Third-party analytics services that help us understand website usage.
  • Legal Requirements: When required by law, court order, or government request.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for a minimum of 7 years for accounting and tax purposes. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal exceptions.
  • Restriction: Request restriction of processing your information.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing of your information for certain purposes.

To exercise any of these rights, please contact us at fulfilink@163.com.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate action to delete it.

9. International Data Transfers

As a China-based company, your information may be processed and stored in China and other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: fulfilink@163.com
Phone: +86 158 2442 9687
Address: Hangzhou, Zhejiang, China